Refund Policy
Thank you for ordering at SunRidgePath!
Our refund policy has been created to provide you with a straightforward process should you be dissatisfied with your purchase from our website, accessible at sunridgepath.click.
Cancellation before Delivery
If you have placed an order with us and wish to cancel it before it is delivered, please contact us immediately at +44 20 7946 0958. If your order has not been prepared, we will cancel it and issue a full refund to your original method of payment in the local £.
Incorrect or Damaged Orders
At SunRidgePath, we strive for perfection in the meals we serve. However, if you receive an order that is incorrect or has been damaged in transit, please contact us within 2 hours of receipt. We will arrange for a replacement meal to be delivered to you, or a refund to be issued, depending on your preference.
Returns
Due to the perishable nature of our products, we cannot accept returns once an order has been delivered. If you are not satisfied with your order, please contact us at +44 20 7946 0958 within 2 hours of receipt, explaining the issue and whether you would like a replacement or a refund.
Refunds
We will notify you once we’ve received your refund request and inspected the issue. If your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Late or missing refunds
If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at +44 20 7946 0958.
Exceptions
Please note that we do not provide refunds for the following:
- Any food item that has been consumed.
- Orders affected by external factors out of our control (e.g., inclement weather conditions, incorrect delivery address provided by the customer).
- Any non-food merchandise after it has been dispatched.
If you have any questions or concerns about your order, please do not hesitate to get in touch with us at +44 20 7946 0958 for assistance. We are committed to ensuring your satisfaction with every order at SunRidgePath.
Changes to the Refund Policy
We may update this policy from time to time. The latest version will always be posted on our website, with the last updated date at the bottom of the policy.
This policy was last updated on April 15, 2023.
Contact Information
If you have any questions regarding our refund policy, please contact us at:
SunRidgePath+44 20 7946 0958
43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom